- The primary guest must be at least 18 years of age to be able to check into the hotel.
- It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport. Without Original copy of valid ID the guest will not be allowed to check-in.
- PAN card is not accepted as a valid ID card.
- Stay of 1 child up to 12 years of age is complementary without the use of extra mattress. Breakfast charges may be applicable for the child.
- Extra mattress will be provided for triple occupancy bookings.
- Pets are not allowed in the hotel premises.
- Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
- Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
- Certain policies are booking specific and are informed to the customer while making the booking.
- No Smoking Policy for Rain Park Hotels: We really take pride in keeping all our rooms fresh and clean, and discourage smoking in the rooms. In case guests wish to smoke, the Hotel Reception will be happy to help.
- Total Tariff is the suggestive price at which rooms are available in the nearby locality /cluster / other online websites and does not necessarily represent the price of this hotel. The discount shown is with reference to suggestive price.
BOOKING EXTENSION POLICY
- Extension of stay would be provided on current room rates, subject to availability.
- Current room rates can be different from the rates at which the rooms were booked.
CANCELLATION POLICY
Cancelling Room is as fast and easy as booking one.
We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time and you can check-in any time after that till your reservation is valid.
For bookings -
| Cancellation Time |
Cancellation Fee |
| 24 hours or more prior to check-in time |
Free cancellation (100% refund) |
| Less than 24 hours before check-in time |
One night’s booking amount |
| Incase of no show, no refund will be provided. |
|
On the date of check-in
In case you decide to cancel a booking after check-in time or do not show up at the hotel, charges for the first two nights or the complete booking amount, whichever is lower, shall be deducted.
Mid Stay Cancellations
In case you decide to shorten your booking post the check-in date, you will be charged for the next 24 hours after the official cancellation. Money for the remaining nights will be refunded.
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On the date of check-in
In case you do not show up at the hotel, no refund is applicable on the booking.
Mid Stay Cancellation
In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.
How to Cancel
You can cancel your booking using our website. You can also call us on 91-43117101 to cancel your booking. The applicable refund amount will be credited to you within 7-14 working days.
PAYMENT POLICY
For bookings PAY AT HOTEL more than 1 night, guests have to settle all payments on a advance basis at the time of check in. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount in advance.
HOTEL SPECIFIC POLICIES
- Hotel specific amenities are captured on the website. Guests are advised to refer the same while booking.
- Hotel may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.
